Dens ‘N Dente is responsible for all personal information under its control.
We have designated a Privacy Officer who is accountable for our compliance with Federal and Provincial privacy laws. Although other staff may be responsible for the day-to-day collection and processing of your personal information, all staff are briefed and receive training on the importance of your privacy and how to handle your personal information.
We are responsible for personal information in our possession or custody, including information that has been transferred to a third-party for processing. We will utilize contractual means to provide a high-level of protection for any personal information processed by third-parties.
We will identify the purpose for which personal information is gathered prior to, or at the time of collection.
We may collect, use or disclose your personal information for the following purposes:
To process and fulfill your order
To send you emails to confirm the status of your order and provide updates on shipment
To communicate with you and to send you information by email, mail, telephone, text message, or other means about our products, services, and promotions, including sending marketing communications that we believe may be of interest to you
To make your shopping experience easier, and more efficient
To address problems with and improve our products, brands, services and technologies
To develop new products and services
To provide consistent, personalized services
To help us learn about your shopping preferences
To help identify you when you visit our website, to gather demographic information about users of our website, and to improve our online offerings and website administration
To prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
To alert you about product recalls or safety issues
To respond to requests from government authorities
To comply with legal process
You have the choice to not receive marketing information or calls.
Should your personal information be used or disclosed for a purpose not previously identified, we will make reasonable effort to identify the new purpose prior to its use or disclosure. We will also obtain your consent before your personal information is used or disclosed for any such new purpose. If you are unclear about the purpose for which we collect information, please Contact Us to ask.
Your personal information will only be collected, used, or disclosed with your knowledge and express consent, except in emergencies and other occasions permitted or required by law. Once your consent is obtained, we will not seek your consent again unless the use, purpose or disclosure changes.
When your personal information may be used for previously unidentified purposes, your consent may be sought after the information has been collected but not before use.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. LIMITING COLLECTION
We limit the collection of personal information to the amount and type of information necessary for the purposes we identify. All information is collected by fair and lawful means.
5. LIMITING USE, DISCLOSURE, AND RETENTION
Your personal information will not be used or disclosed for purposes other than those for which the information is collected, except with your express consent, or as permitted by law.
Personal information may be processed, used, stored or accessed in other countries and may be subject to the laws of those countries. We will utilize contractual means to provide a high-level of protection for any personal information accessed or processed by third-parties.
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. We limit the use of your personal information, and it is not disclosed for purposes other than those for which the information was collected, except with your consent, or as required by law.
Where your personal information is no longer required to fulfill the identified purposes. It will be destroyed, erased, or made anonymous.
We endeavor to keep all personal information under our control accurate, complete and as up-to-date as necessary for the purposes for which it is being used. If information needs to be updated, we will make every effort to update our records and advise others with access to the information of such changes.
If your personal information changes or you believe that the personal information under our control Is inaccurate, please Contact Us to have the information updated or corrected.
We keep all information safe from loss, theft, unauthorized use, changes, copying or disclosure. When we no longer need your personal information, we take the necessary precautions to destroy the information just as we do while storing it.
Depending on the format in which your personal information is gathered, security measures may include physical precautions such as locking files cabinets, restricting access to cabinets, offices and files, organizational measures such as limiting access on a need-to-know basis, and technological measures such as passwords and encryption.
We are open and honest at all times, providing you with specific information about our policies and practices regarding the management of your personal information. If you have any questions or concerns, please Contact Us.
9. INDIVIDUAL ACCESS
It is your right to know what personal information of yours we have and who we have given it to. Upon written request and with reasonable notice, we will provide access to personal information we have in our possession, how it has been used and any third-party disclosures. We may require you to provide us with additional information which will assist in providing an account of the existence, use and disclosure of your personal information.
10. CHALLENGING COMPLIANCE
You have the right to challenge our compliance with the Personal Information Protection and Electronic Documents Act. We have enquiry and complaint procedures in place and will take the appropriate action to correct personal information handling policies and practices.
VISITORS TO OUR WEBSITE
WHEN WE COLLECT PERSONAL INFORMATION
We may automatically receive certain information when you interact with our website. This includes information such as the type of web browser you use, your operating system, your IP address, and the domain name of the website you visited us from.
Information you provide to us
We may collect personal information from you, such as your name, email address, postal address, telephone number, and financial information, such as your credit card information, when you visit our website to order online or by telephone. We may also collect personal information when you save your information with us online, contact us with a question or concern, or participate in a promotion or loyalty program. We maintain a record of your product interests and the purchases you make online and by telephone.
We may combine personal information with information about your online and telephone purchases.
We do not sell, rent or loan any information.
In an effort to maintain data accuracy, prevent unauthorized access and ensure the appropriate use of information, we have established physical, electronic and managerial procedures to safeguard the information we collect online. Unfortunately, data transmitted over the internet cannot be 100% secure. Since we cannot assure the security of any information transmitted to us, you transfer information to us at your own risk.
The Privacy Officer will investigate each complaint made to us in writing. If a complaint is found to be justified, the Privacy Officer will take appropriate measures, such as amending any policies and practices, if necessary.